2015 Mercedes benz GL450 Suspension Problems, Complaints and Defects, Recalls and Failures

This is an online automotive information provider of a detailed information on complaints, defects and recalls for Mercedes benz GL450 2015 suspension. Our users can find data on mass market car models from most popular brands. The service allows to compare and analyze statistics for reported problems, complaints, recalls for various manufacturers. We hope our site will help with selecting of a reliable and safe car. By using this tool, you will be able to get records with description of safety issues for vehicles, equipment, tires and child restraints. These issues include safety recalls for your Mercedes benz GL450 2015 suspension and complaints other owners have filed.
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2015 Mercedes benz GL450 Suspension Problems, Complaints and Defects

 Issue ID1491113
 Internal NHTSA #11121091
 ManufacurerMercedes-Benz USA, LLC.
 BrandMERCEDES BENZ
 ModelGL450
 Model Year2015
 File date17/05/18
 ComponentSUSPENSION
Product type codeVEHICLE
 Description of the problemGl 450 with vin [xxx] experienced exact problem defined by nhtsa recall # 18v272 in may 2018 (2 or 3 weeks prior to receiving recall notice from mercedes-benz usa). Dealership, mercedes-benz of midlothian virginia, performed repair work required (based urgent need from mil saying "do not drive vehicle. Mb midlothian repaired the active suspension system by replacing the "sealing cap" on the "acs oil reservoir" - the exact repair specified in the recall. I was charged in excess of $400 for this repair as the dealership "had not yet received official notice that the recall would include (my) vehicle." upon receiving the official recall letter in june 2018, i contacted mercedes-benz usa. Mb-usa told me that the work i had paid for was, indeed, covered by the recall, and that mb dealership should reimburse me for the charges and re-charge mb-usa. On august 20, i again contacted mb midlothian who told me that i needed to file with mb-usa for reimbursement. So i, again, contacted mb-usa and asked for reimbursement. Mb-usa, again, told me "no", the dealership must initiate the process and provide reimbursement. Mb-usa rep said that the dealership should reimburse me since the work conducted was now a recall. Payment for the recall is directly between mb-usa and mb-dealership. However mb-midlothian dealership said that "this is not the way it works." this is an issue between mb-usa and mb-dealership-not me. I, the customer, am caught by the finger-pointing in the middle with no resolution. This is a known major safety issue identified by a recall !!! Mb-usa and their dealerships work it out, and not leave customers with no resolution because of their incompetence. I am a phd automotive engineer, but do not work for or get paid by mb. Thus, as a very frustrated customer, i am caught in mb bureaucracy with no resolution or acceptance of responsibility. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
 Vehicle Mileage at Failure65000
Number of Occurences1
Source of the issueNHTSA WEB SITE
 City and StateCHESTERFIELD, VA
VIN pattern 4JGDF6EE9FAXXXXXX
 Was vehicle invloved in a crash?N
 Was vehicle involved in a fire?N
 Was incedent reported to police?N
 Was medical attention required?N
 Was part original equipment?
No. of injured persons
No. of fatalities
 Date of purchase07/08/26
Was original owner?N
Anti-lock brakesN
Cruise controlN
Number of cylinders6
Drive train typeAWD
Transmission type
 Vehicle speed55
 DoT tire identifier
 Tire size
 Location of tire code
 Type of tire failure code
 Was defective tire repaired?
 Date of manufacture
Type of child seat code
Type of restraint
 Dealer's name
 Dealer's telephone number
 Dealer's city
 Dealer's state code
 Dealer's ZIP code
  • What is Recall?

    A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
  • What is Failure?

    Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
  • What is Defect?

    Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

 

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